Business Details
Emergency
services
Trusted HVAC & Plumbing Experts in North Salt Lake City, UT
At Pond's Plumbing Heating & Air Conditioning, we provide extensive service coupled with decades of experience in HVAC and plumbing solutions. Our team of N.A.T.E.-certified technicians delivers expert repair, installation, and maintenance services for residential and commercial systems, including air conditioning, heating, plumbing, and refrigeration. Customer satisfaction is our top priority, as evidenced by our recognition as Number One in Customer Satisfaction in the Rocky Mountain region.We combine modern technology with traditional integrity, offering 24/7 emergency services and personalized solutions tailored to each client's needs. Our commitment to ongoing training ensures our technicians stay at the forefront of industry advancements, while our preventive maintenance agreements help businesses avoid costly breakdowns. With over 50 years of serving Northern Utah communities, we build lasting relationships through reliability, transparency, and exceptional service quality.
Services
HVAC Repair
Plumbing Services
Radiant Heating
Maintenance Agreements
Commercial Refrigeration
Water Heater Installation
Air Duct Cleaning
Boiler Services
Home Automation
Zone Control Systems
Highlights and features
- Over 50 years of combined experience in HVAC and plumbing services
- N.A.T.E.-certified technicians for superior technical expertise
- 24/7 emergency service with rapid response times
- Award-winning customer satisfaction in the Rocky Mountain region
- Customized preventive maintenance agreements for commercial clients
Associations and certifications
- North American Technician Excellence (NATE)
What people say
Outstanding service
Knowledgeable technicians
Quick emergency response
Professional communication
Reliable maintenance
Services
HVAC Repair
Our NATE-certified technicians provide rapid diagnosis and repair for all HVAC systems, including air conditioners, furnaces, and heat pumps. We address refrigerant leaks, electrical issues, and component failures with same-day service. Emergency repairs are prioritized to minimize downtime for residential and commercial clients.
Plumbing Services
From leak repairs to water heater installations, our licensed plumbers handle residential and commercial plumbing needs. Services include backflow testing, drain clearing, and fixture replacements using modern techniques to ensure long-lasting results. We specialize in preventing future issues through proactive maintenance.
Radiant Heating
We design and install hydronic radiant heating systems for residential and commercial properties. Our experts maintain and repair existing systems, including boiler components and circulation pumps. Radiant floor heating provides energy-efficient comfort for homes and businesses in cold climates.
Maintenance Agreements
Customizable preventive maintenance contracts protect commercial HVAC systems through quarterly inspections and tune-ups. Our technicians identify wear-and-tear issues before failures occur, extending equipment lifespan and improving energy efficiency. Plans are tailored to each business's specific needs.
Commercial Refrigeration
Specialized service for commercial refrigeration units including walk-in coolers, ice machines, and food display cases. Our technicians perform repairs, installations, and energy efficiency optimizations for restaurants, grocery stores, and industrial facilities. We service all major brands with minimal business disruption.
People
Ralph Pond
Owner
Ralph Pond leads with decades of industry experience, focusing on operational excellence and customer satisfaction. He oversees strategic growth while maintaining hands-on involvement in complex service projects.
Jason Pace
Radiant Manager
Jason Pace manages radiant heating installations and repairs, bringing technical expertise from 15+ years in hydronic system design. He ensures precision in every residential and commercial radiant heating project.
Travis Hales
Install Plumbing Manager
Travis Hales supervises plumbing installations and remodels, combining master plumber credentials with 12 years of field experience. He specializes in commercial plumbing system design and code compliance.
Questions
Do you offer 24/7 emergency HVAC service?
Yes, we provide 24/7 emergency HVAC service with technicians available for immediate response to critical heating and cooling issues.
What areas do you service?
We serve Bountiful, North Salt Lake, West Bountiful, Centerville, Park City, and surrounding Utah communities for residential and commercial HVAC needs.
Are your technicians certified?
All our HVAC technicians hold N.A.T.E. certification, and our plumbers maintain active Utah licensing with ongoing professional development.
Do you offer financing options?
Yes, we provide flexible financing options for HVAC system replacements and major plumbing projects through approved partners.
What maintenance plans are available?
We offer customizable commercial HVAC maintenance agreements with quarterly visits, priority service scheduling, and discounted repair rates for system components.
Can you service older HVAC systems?
Our technicians service all HVAC system brands and ages, including legacy equipment, with repair solutions that extend system lifespans when feasible.
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