Business Details
50+ Years
experience
Emergency
services
Reliable HVAC, Plumbing & Electrical Services in Liverpool, NY
Since 1940, Charles Heating and Air Conditioning, Plumbing & Electrical has been a family-owned and operated leader in residential and commercial service solutions across Central New York. Our commitment to honesty, quality service, and customer satisfaction has defined our legacy, with over six decades of expertise in heating, cooling, plumbing, electrical systems, and remodeling. We pride ourselves on offering 24/7 emergency services, ensuring immediate assistance for critical HVAC, plumbing, or electrical issues. Our team of highly trained professionals adheres to rigorous standards, providing warrantied work, free estimates, and transparent pricing guided by a detailed service price book. Every technician wears company-identified uniforms and operates from clearly marked vehicles, reinforcing our dedication to professionalism.We guarantee 100% satisfaction on all installations and repairs, backed by a 92% closing rate that reflects our clients' trust. Morning team meetings ensure seamless communication and continuous improvement in addressing customer needs. From furnace repairs to full-scale kitchen renovations, we combine technical expertise with a personalized approach, protecting homes with drop cloths and floor savers during service calls. Our Charles Club membership program offers preventative maintenance and exclusive savings, extending system longevity while reducing energy costs by up to 30% annually. With a service radius spanning 25 miles from Liverpool, NYincluding Syracusewe remain steadfast in our mission to deliver reliable, customer-centric solutions that transform every interaction into an opportunity for lasting satisfaction.
Services
Heating Repairs
Air Conditioning
Plumbing Services
Electrical Repairs
Kitchen Remodeling
Bathroom Remodeling
24/7 Emergency Services
Water Heater Installation
Duct Cleaning
Sump Pump Service
Details
- Year established: 1940
Highlights and features
- We offer 24/7 emergency repair services for HVAC, plumbing, and electrical systems.
- Our team has 85 years of combined experience in residential and commercial service solutions.
- We guarantee 100% satisfaction on all installations and repairs.
- Our technicians wear company-identified uniforms and operate from marked service vehicles.
- We provide free estimates and financing options for system replacements.
Associations and certifications
- A+ Rating
What people say
Professional, Knowledgeable, and Polite
Excellent service every time
Fast, efficient, and friendly technicians
Real gentleman service tech
Highly trained and competent technicians
Services
Heating Repairs
Our certified technicians provide prompt heating repairs for gas, oil, propane, and water systems. We service all makes and models, including Carrier forced-air units and commercial rooftop installations. Emergency heating repairs are available 24/7 to restore warmth during Central New York winters.
Air Conditioning
We offer Carrier air conditioner repairs, installations, and maintenance services for residential and commercial properties. Our energy-efficient cooling solutions include system diagnostics, refrigerant recharging, and emergency AC repairs available around the clock in Syracuse and surrounding areas.
Plumbing Services
From leak repairs to sewer line replacements, our licensed plumbers handle residential and commercial plumbing needs. Services include drain clearing, water heater installations, sump pump service, and emergency plumbing repairs available 24 hours daily across Central New York.
Electrical Repairs
Our experienced electricians perform panel upgrades, circuit repairs, lighting installations, and code compliance inspections. We handle both residential and commercial electrical projects with a focus on safety and efficiency, offering 24/7 emergency response for critical system failures.
Kitchen Remodeling
We specialize in complete kitchen remodels, from design consultation to installation. Our team provides countertop-agnostic renovations, appliance upgrades, and custom layout modifications while maintaining strict project timelines and quality standards for Syracuse-area homeowners.
People
Michael P. Charles Jr.
Owner
Third-generation leader with 40+ years in HVAC and plumbing services. Oversees company operations while maintaining hands-on involvement in customer relations and service quality assurance.
Michael P. Charles III
Sales Manager
Manages client acquisition and service consultations. Combines technical HVAC knowledge with customer service expertise to ensure accurate project scoping and client education.
Zach Charles
Service Manager
Coordinates daily service operations and technician scheduling. Implements quality control measures to maintain service consistency across residential and commercial projects in Central New York.
David Picarel
Plumbing & Electrical Manager
Licensed master plumber and electrician with 25+ years experience. Supervises complex plumbing and electrical projects while ensuring compliance with local building codes and safety standards.
Questions
What HVAC services do you offer?
We provide furnace and AC repairs, installations, and maintenance for residential and commercial properties using Carrier products and servicing all major brands.
Are you available for emergencies?
Yes, our 24/7 emergency service responds to heating, plumbing, and electrical crises at any hour with fully equipped technicians.
Do you service areas outside Syracuse?
We serve a 25-mile radius from Liverpool, NY including all Central New York communities within that range.
What financing options exist?
We offer flexible financing plans for system replacements through approved lending partners to accommodate various budget needs.
Can I schedule maintenance online?
While we recommend calling for immediate scheduling, our website provides contact forms and Charles Club membership benefits for recurring maintenance.
What guarantees do you provide?
All installations and repairs carry a 100% satisfaction guarantee with no charge for unsuccessful repair attempts under our Charles Club membership.
