On Time Experts stands out as an acclaimed company specializing in air conditioning, heating, and plumbing services, situated in Garland, TX. Our HVAC firm is unwaveringly dedicated to delivering exceptional and reliable customer service. Emphasizing punctuality and treating you like family, we assure you of being on time, or your service call is complimentary. Our commitment extends to getting it right on the first attempt. Furthermore, we guarantee that you will connect with a live person when you reach out for HVAC or plumbing service. Contact our team today to schedule top-notch heating and air conditioning, plumbing, and air quality solutions in Garland, TX, and across the Dallas-Fort Worth Metroplex. Keep in mind - we provide same-day HVAC or plumbing service, and your satisfaction is guaranteed!
Served areas
- Dallas, TX, McKinney, TX, Garland, TX, Frisco, TX, Plano, TX, Lucas, TX, Allen, TX, Little Elm, TX, Carrolton, TX, The Colony, TX, Arlington, TX, Irving, TX, Grand Prairie, TX, Fort Worth, TX, Keller, TX, Southlake, TX, Saginaw, TX, Mansfield, TX, Euless, TX, Bedford, TX, Forney, TX
Details
- Year established: 1965
- Employees: 120
- Licensed
- Insured
Highlights and features
- Same Day Service Guaranteed
- Free Second Opinion
- Free Estimates
- Free HEROs membership for all first responders, military and veterans
- the ONLY company that does a full cleaning with their Tune-up
- $59 AC + Furnace Tune up and cleaning (for first time customers)
Associations and certifications
- A+ Rating on Better Business Bureau
- Top 100 places to work - The Dallas Morning News
- NATE Certified
- 7000+ Google 5 Star reviews
Payment methods
- Cash, Checks, Debit cards, Credit cards, Financing available
Services
The presence of dirt and dust is the leading factor in HVAC system failure. Our service uniquely includes full cleaning on every tune-up. Maintenance alone is insufficient without cleaning. Ensuring your system is clean leads to better efficiency, fewer breakdowns, and a longer operational life. 
Our dedicated team makes installing your air conditioning and furnace easy and efficient. We respect your time by arriving as scheduled and removing your old system carefully. Each new installation is performed with precision to ensure reliable operation without delay. 
Texas demands a fully functioning air conditioning system. When your AC goes out, we quickly deliver round-the-clock repair services. Our focus is to restore your system the same day you contact us. We also guarantee that your AC will remain dependable after our service visit. 
We provide expert indoor air quality services, including installation of air purifiers and dehumidifiers, aimed at reducing harmful particles and allergens inside your home. Our knowledgeable team assesses your unique conditions to recommend and implement effective strategies for cleaner, healthier air circulation.
Reviews (60)
A. L. Turney
May 09, 2025
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Lana Clark
Apr 26, 2025
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Monica Jones
Apr 23, 2025
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George from The On Time Experts HVAC was incredible! He arrived for an emergency service after midnight and still exceeded all expectations. Professional, knowledgeable, and kind he diagnosed the issue quickly and got everything running again with care and urgency. Its rare to find someone so dedicated and efficient, especially at that hour. Huge thanks to George and The On Time Experts team true lifesavers! 10/10 Recommend
Joe
Apr 23, 2025
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Stormye Jackson
Apr 20, 2025
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I cant say enough good things about George, the technician who came out to our home after hours. Not only did he respond quickly, but he showed up with a great attitude, ready to work. He was professional, knowledgeable, and genuinely committed to making sure our AC was up and running againdespite it being late in the evening.
He took the time to explain the issue, didnt cut corners, and worked hard until everything was fixed. In a time when great service is hard to find, he really went above and beyond. Highly recommend!
He took the time to explain the issue, didnt cut corners, and worked hard until everything was fixed. In a time when great service is hard to find, he really went above and beyond. Highly recommend!
Marshall Scabet
Apr 13, 2025
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After having another company tell me my 2 year old water heater needed to be replaced, I decided to call On Time Experts. The entire process was top notch. They identified that it was a simple sensor that needed to be replaced. They charged me a fair price and completed the work the same day. From the time I called to the repair time was less than 3 hours! I highly recommend this company.
Lidya Claycomb
Apr 12, 2025
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Js Wong
Apr 09, 2025
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The OnTime Experts was referred by the home improvement show Texas Home Improvement. The tech was originally going to come out and service my AC and ensure it was ready for the summer heat. Dominic, the tech, kept me up to date with his progress with videos and pictures. Explained all the steps he was doing and how the tests were coming out. He discovered a small gas leak, which I'm grateful for. Small gas leak that could spark into a fire.
After Dominic was done with the inside, he proceeded to take apart, inspect, and test all the outside components on the condenser. He blew the leaves off, cleaned the coils, and tested the current. Then he cleaned up everything. Made me feel at ease with the open communication.
I would recommend The On Time Experts to all my family and friends.
After Dominic was done with the inside, he proceeded to take apart, inspect, and test all the outside components on the condenser. He blew the leaves off, cleaned the coils, and tested the current. Then he cleaned up everything. Made me feel at ease with the open communication.
I would recommend The On Time Experts to all my family and friends.
Veronica B. Ms. Vee
Apr 09, 2025
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Diana Mattoon
Apr 03, 2025
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Gary McMillan
Mar 30, 2025
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The two guys that showed up today were amazing! They walked me through everything they were doing, and it was so much more than I expected. My system was crazy dirty, and they cleaned everything! They even went above and beyond with a few questions I had that were out of scope. Totally the best these guys are my go-to forever!!!
Mike H.
Mar 29, 2025
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Im really happy with me experience with On Time Experts! Dominic and Matthew were amazing, and I really appreciate the effort Dominic did to help me and my family with the situation we are in.
Very friendly, understanding and great at explaining all the issues we had and what needed to be fixed and the options we had.
Efficient, thorough and great communication.
Definitely recommend them!
Very friendly, understanding and great at explaining all the issues we had and what needed to be fixed and the options we had.
Efficient, thorough and great communication.
Definitely recommend them!
Adina Bules
Mar 24, 2025
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Dillon & Trae were the best. They immediately assed the problem and talked me through the repair. Gave me options and we agreed on the plan. They also were done within the time they quoted. Both respectful of my home and nice to our furbabies. On Time Experts is my go to company time and time again.
Linda Bradley
Mar 23, 2025
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Juan was the technician that came out to work on my system from On Time Experts. He was professional, knowledgeable and very polite. He performed the work and explained what was wrong, the repaired and how to maintain the system. I will definitely use the company again and recommend their work to others. Thanks Juan for making me comfortable in you, your knowledge and experience, as well as professionally representing the company and what is has to offer..
Shirley Melton
Mar 08, 2025
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Don Notajoefan
Mar 05, 2025
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Joey came out very promptly after we called for assistance after our furnace went out. He was very patient, knowledgeable, and thorough. The team came out to do our install within a couple of hours. They did a great job; finishing in the time frame they gave us and cleaned everything up perfectly. They will be our go to company for now on!
Tyler
Mar 03, 2025
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Kate Eckert
Feb 18, 2025
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Elbert McGhee
Feb 14, 2025
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Susan Jones
Feb 13, 2025
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George came to my house on time and looked at every inch of my unit. He cleaned all parts and explained everything he was doing. He even gave me recommendations that would prolong life of my compressor and other stuff. He was extremely professional and friendly. If I could have an assigned technician for future needs, please send George.
Anella Bittle
Feb 12, 2025
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The staff was so easy to work with. The plumbers were about to explain exactly what was needed and provide a timeline for repair. They were finished before the time estimate and the service was completed exactly as they had prepared me. Colin B did a great job and we are very happy with the work provided
Michael Steinhilber
Feb 09, 2025
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Tammi Burgee
Jan 22, 2025
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Great experience with On Time Experts. Troy and Dennis the techs that came out were very professional, very knowledgeable and friendly. They explained everything very clearly and showed pictures of their work before and after. I felt very confident that I was getting the best service at the best price. Thank you, Troy and Dennis. I hope you have a blessed day.
Bryan Glickstein
Jan 01, 2025
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Mikell Craig
Dec 07, 2024
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Hands down the best in the business! From start to finish, could not asked for an even better experience! From Technician Dominic diagnosing our heating problem on Friday and then Bernie coming on Saturday to complete the repair! Both, where knowledgeable and just in time for the holiday season. There was no hesitation about signing up for the membership program!! Thank you!!!
Darlene Hess
Nov 29, 2024
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I used On Time Experts today for the first time. It was a great experience from my very first phone call to schedule the appointment. The office staff was friendly and very efficient. My appointment was confirmed several times to be sure I would be home and I received updates concerning their exact arrival time. The techs George & Marcos were awesome . Very polite and friendly with both me and my dog . Every step of the inspection and cleaning was explained and documented . I signed up for their yearly maintenance plan and feel confident about that decision . I highly recommend this company .
Janice Cochrell
Nov 29, 2024
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Derek Bennett
Oct 10, 2024
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Our tech Dominic was a lifesaver. Extremely professional and took the time to explain what he was doing and educate me on the maintenance of our system. Out of the 4 or 5 companies I called over the course of 3 days, On Time was the only one that would arrive within hours of me reaching out for our emergency. I only wish I had called them first. 100% recommend.
Barbara Balisteri Koeijmans
Sep 28, 2024
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Evan and George did a thorough cleaning and inspection of my furnace and ac. They were professional and communicated service needs to me in a way I could understand. Overall they went above and beyond to please me as a first time customer. I appreciate their care for my home throughout their service.
John Leroux
Aug 12, 2024
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Juliann Delozier
Dec 02, 2023
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Cheryl Williams
Nov 29, 2023
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I saw on GMA a special that was going on today. I called and had service done right away on my furnace and AC unit by Fabian and Bernie. They were both very pleasant and self-explanatory with the service they were providing and given recommendations. I felt like they are trustworthy and highly recommend them.
Jim Rose
Nov 27, 2023
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Gary Watters
Nov 25, 2023
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Kevin arrived at my home on time and with a smile. Kevin got to work immediately checking all parts of my water heater to ensure that we had no leaks. Kevin also went into the attic and checked the gas lines for my furnace to give me peace of mind that there was no additional concerns. The on time experts have exceeded my expectations above and beyond I will recommend this company to all my friends and family.
Debbie Worley
Nov 22, 2023
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Chloe Weatherford
Nov 21, 2023
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J.
Nov 18, 2023
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Timmie Ray
Nov 17, 2023
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Cary Conwell
Nov 17, 2023
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Ej Mennear
Oct 24, 2023
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Mj Singh
Oct 20, 2023
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Rick Holley
Oct 04, 2023
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On Time experts showed up within a couple of hours of my call, analyzed the problem and resolved a major issue in a reasonable amount of time. Although they could not resolve the problem immediately, they stayed on it and communicated with me often, keeping me informed. Clint was the technician who came out and resolved my issue. He was competent, friendly and very professional. I would recommend him and his company to anyone.
Julie Snodgrass
Oct 02, 2023
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Crissy Qualls
Oct 01, 2023
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Always Great service from On Time Experts. Zack was amazing and very patient to answer all my questions and explaining what the problem was with my tankless water heater. He then fixed the problem and also left us with the knowledge of how to keep it running smooth and to make last longer. Thank you Zack and On Time Experts for another job well done.
Joshua Choice
Sep 27, 2023
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Lance did a great and very professional job, he explained everything he was doing and helped me understand to a high degree what's going on with my air conditioning, and I know it will save me money in the long run. Great service and impeccable work ethic. Definitely will continue to stand by this company. Services:HVAC system maintenance, A/C system maintenance
Ken Miller
Sep 26, 2023
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They arrived quickly and did everything possible to resolve the HVAC issue immediately. Gabe was both pleasant and professional. This is an update to my original review: What started out as a reasonably straight forward repair turned into a repair nightmare. Apparently the replacement motor that was installed was defective and burned up a number of components all through the system.
It took 4 days and countless hours of labor by George, Fabian, and Gilbert but they got everything back in order and running perfectly. I cannot express my gratitude enough for their dedication and dealing with a cranky (overheated) old man to boot. My 5 star rating still holds. Thanks!
It took 4 days and countless hours of labor by George, Fabian, and Gilbert but they got everything back in order and running perfectly. I cannot express my gratitude enough for their dedication and dealing with a cranky (overheated) old man to boot. My 5 star rating still holds. Thanks!
Anna Nunez
Sep 13, 2023
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George and Gilbert came to do a routine maintenance and got my AC / heat pump working better. The cleaned and fixed everything and replaced a capacitor that was going bad. The unit works much more efficiently now. They were very professional and respectful of my home and time. I highly recommend them. Services:A/C system maintenance, Heating system repair, Cleaning
Michael Smith
Sep 04, 2023
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On Time Experts were professional, fast, and provided the best service I've ever had from any repair company. I had my a/c go down on Thursday night. They were able to send a tech out an hour after calling. He was professional, diagnosed the problem immediately, and was able to get me back up and running shortly. I have an older unit so he was honest about potential issues I may face in the future and did a great job explaining everything. Couldn't recommend enough.
Justin Keller
Sep 02, 2023
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Very happy with the whole experience with On Time Experts, all because of Mr. Chase Cross's phenomenal service. Chase was prompt and professional, walked us through everything he was doing, and answered our many questions clearly and thoroughly. He was also kind to my cats, so clearly a good dude. Edit 8.31.23: Many thanks to Lance for the maintenance check up on our HVAC system! Super knowledgeable and easy to deal with. Thank you!
Rose Lykins
Aug 31, 2023
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Both Steve and Nathan were knowledgeable, confident, professional, friendly, and helpful! They were able to quickly diagnose and resolve the issues with my plumbing stoppage and set my mind at rest! They welcomed me into the 'On Time Experts' family with the membership program (a really good deal!). I'm new to Texas and have only been in my home for a year; very happy to have someone I can trust to make well informed recommendations and expert repairs for all of my HVAC, water heater, and plumbing needs! Thank you!
Jl North
Aug 31, 2023
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Sheila Glaze
Aug 30, 2023
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Collin was absolutely the most knowledgeable HVAC technician I have ever met. He was very transparent, through and he did an excellent job documenting my issues, problems and options. He explained everything using terminology I could understand. On Time experts came within hours of my call on a Monday. Every employee from On Time I interacted with was professional and knowledgeable.
Patrick Waters
Aug 27, 2023
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Joey was phenomenal. We had called one company earlier in the week that had 2 men come out. No help. The next company no-showed when they were supposed to be here on a Saturday morning and called to apologize at the end of the day. I called On Time around 4:30 on a Saturday and Joey was there around 6 pm. He spent an hour and a half in our oppressively hot attic and completely resolved our multiple issues. Joey was pleasant, nice, honest, professional, and courteous. We could not be happier. Thank you.
Gwen Thomas
Aug 25, 2023
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Aaron Allred
Aug 23, 2023
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Megan Yelland
Aug 22, 2023
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Our AC capacitor stopped working in the middle of TX summer, and so we called On Time Experts to come out to take a look at it. They showed up by the next day, and Jerad was able to take care of the problem super quickly! He was very informative and explained everything in detail, and was also very friendly and knowledgable. Definitely recommend them as your first call when you're in need!
Garrett Coffin
Aug 18, 2023
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Gregory Hall
Aug 01, 2023
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Collin came out to the rescue, very knowledgeable and straightforward. Unfortunately, we had to get a entire new AC unit.! He got the process started and made us feel at ease. Great company and great workers. I would recommend On-Time to anyone! Workers came the next day to install the new unit and were on time like they said they would! New unit install and everything looks great and professionalism was fantastic. You guys are the best!
Christina Trester
Jul 29, 2023
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Had a great experience with On Time Experts! Jerad Lawson was such a huge help and took the time to explain the issues with my system instead of just handing me a bill at the end. He even offered to help out with anything else I needed around the house. Great company that hires great people. Services:HVAC system repair, HVAC system maintenance, A/C system maintenance, Drain cleaning, A/C system repair
Piyi Bun
Jul 17, 2023
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