Business Details
28 Years
experience
Open 24/7
always available
Our services extend to preventive maintenance, duct cleaning, indoor air quality improvements, whole-home humidifiers, and air purification systems. We also provide select plumbing services, including water heater assistance and general repairs. Every appointment follows a careful process of inspection, diagnosis, explanation, repair or replacement, and performance testing. We emphasize straightforward recommendations, transparent pricing, and respectful treatment of your property. Our Sandy office provides local dispatch throughout surrounding neighborhoods and nearby communities, including Draper, Midvale, and South Jordan. With emergency HVAC assistance available 24 hours a day, seven days a week, we remain committed to restoring safe, comfortable indoor conditions whenever urgent heating or cooling problems arise.
Served areas
- Sandy, Draper, Holladay, Millcreek, South Salt Lake, White City, Cottonwood Heights
Details
- Year established: 1998
- Licensed
- Insured
Highlights and features
- We have proudly served Utah homeowners since 1998.
- Our second-generation, family-owned business prioritizes honesty and customer education.
- We provide professional heating, cooling, and plumbing services.
- Our licensed, certified, and insured technicians receive ongoing training.
- We offer 24/7 emergency HVAC services when needed most.
- We provide transparent pricing, clear options, and flexible financing.
Payment methods
- Cash, Debit cards, Credit cards, Financing available
Services
Air Conditioning Repair
An air conditioner producing warm air, unusual odors, or grinding noises may require professional attention. We diagnose these concerns alongside frequent cycling, water accumulation, and reduced airflow. Our repair process includes equipment inspection, identification of the underlying fault, and clear pricing. We perform authorized work using quality parts and verify cooling performance afterward.
AC Installation & Replacement
At North Star Heating & Air Conditioning, we approach every AC replacement with careful planning and technical precision. We evaluate your home's insulation, window orientation, and square footage before selecting suitable equipment. Our team protects your floors, removes existing components, and completes all necessary connections. Final performance testing confirms proper airflow and compliance with manufacturer specifications.
Furnace Repair
Restoring reliable indoor heating requires more than replacing a malfunctioning component. We investigate the causes of furnace problems, including ignition failures, restricted airflow, and mechanical issues. Our trained professionals recommend appropriate solutions based on their findings rather than sales incentives. Every completed repair includes safety checks addressing ventilation, gas leaks, and the operation of the heating system.
Heat Pump Installation
Our heat pump installation services are tailored to the heating and cooling demands of individual homes. We evaluate existing infrastructure, calculate necessary system capacity, and explain whether additional ductwork improvements may be required. For properties facing particularly cold conditions, we can discuss dual-fuel arrangements. We install the selected equipment and verify temperature and humidity control before completion.
Air Duct Cleaning
We help homeowners maintain cleaner ventilation systems through a structured air duct cleaning procedure. Each appointment starts with an inspection to identify buildup and potential ductwork concerns. After preparing the surrounding areas, we remove debris using specialized vacuum and agitation equipment. Our final walkthrough verifies the cleaning results and confirms that registers are properly secured.
Reviews (30)
Shifty
Oct 23, 2026
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Update: 2/4/26 had more work done and want to leave a new review. Had a duct cleaning, the team was professional and courteous. They even replaced the flat head screws on my vents with hex head cause they heard me say I hated flat heads in passing the team great.
Review 1
We started off a bit on the wrong foot. But the team at North Star really went out of their way to make sure I was happy. The owner took care of me after an honest mistake. Even after I was jerk. The AC tech Ben was great to work with and the maintenance tech Daniel is the same tech that shows up every year. Feels like a small tight knit team. Happy to leave a 5 star review.
Review 1
We started off a bit on the wrong foot. But the team at North Star really went out of their way to make sure I was happy. The owner took care of me after an honest mistake. Even after I was jerk. The AC tech Ben was great to work with and the maintenance tech Daniel is the same tech that shows up every year. Feels like a small tight knit team. Happy to leave a 5 star review.
Cori Anderson
Oct 20, 2026
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We upgraded our furnace and A/C with NorthStar 5 years ago. We got a great deal, and easy financing.
Not only did they do a great job with the upgrade, they also added a warm air return vent in our basement for us.
I love that I get a call every spring and fall for a tune up on our system, that was included in the price of the units they installed. Them calling me to schedule the tune up is so great, and is one less thing I have to worry about, and knowing that is free adds great peace of mind.
Every time they come for the tune up, they are always on time, professional, friendly, efficient and clean.
We are so glad we went with NorthStar and would highly recommend them for any service.
Daniel just came and did an annual service amd was amazing and very helpful!
Not only did they do a great job with the upgrade, they also added a warm air return vent in our basement for us.
I love that I get a call every spring and fall for a tune up on our system, that was included in the price of the units they installed. Them calling me to schedule the tune up is so great, and is one less thing I have to worry about, and knowing that is free adds great peace of mind.
Every time they come for the tune up, they are always on time, professional, friendly, efficient and clean.
We are so glad we went with NorthStar and would highly recommend them for any service.
Daniel just came and did an annual service amd was amazing and very helpful!
Denise Orme
Oct 18, 2026
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Good communication! He made sure all our questions were answered & encouraged us to call him if anything came up after he left.
Amanda Bowden
Sep 08, 2026
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Daniel was awesome. Came out same day I called. Didn't have the exact parts needed so he made a next day service call, came right on time and did great work in under an hour. Job completed. Definitely have a repeat customer and hopefully we get Daniel again when we call for service in the spring.
Conor Sweetman
Jul 22, 2026
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Daniel was great! Showed up on time and Identified the issue with my AC unit right away. He got the parts and got the unit running in no time! Highly recommend these guys for any heating/cooling needs!
Jaims Lopez
Jul 05, 2026
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Daniel was amazing made time to come checkout my issue earlier than expected, he was able to diagnose get the part and had my AC running in no time. Very professional and courteous 5 stars.
Gracie Folkman
Jun 27, 2026
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North Star was able to send us someone within 24 hours of requesting help. Daniel was great in not only repairing our HVAC system, but also in educating us on better maintenance. He’s a funny guy and very polite. Thank you Daniel!
Christina Huffman
Jun 19, 2026
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EJ was phenomenal! You can tell he’s an expert in his field and very knowledgeable.
Julia Waterman
Jun 18, 2026
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Daniel was extremely helpful! Came by for our summer tune up, helped clean it up, no charge and was quick! He’s friendly and clear on what may need to be done in the future to keep our old unit going. Thank you, thank you!
Mark Jeffs
Jun 15, 2026
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Daniel Ortiz was our gold star technician today. He was very helpful at both my home and my mother-in-laws. He checked all 3 systems and got us ready for the hot summer. On time, friendly and knowledgeable. North Star HVAC is always great to work with. Thanks to everyone!
Dana Hooper
May 16, 2026
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Dylan was very professional and informed me of every step in the process of diagnosing my HVAC system. I would recommend North Star and Dylan again in the future.
Lorraine Clites
Mar 23, 2026
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We are very happy with our new system! The installation team did a great job and were very easy to work with! We have been very impressed with each of the North Star members that have helped us along the way. They are all very professional and knowledgeable!
Sean Allen
Feb 17, 2026
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Daniel came and serviced our furnace as part of our care plan. He was friendly, professional and answered all of my questions.
Jonessa Goates
Feb 11, 2026
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Jose, Eduardo, and Capone did a fantastic job installing our new HVAC and smart thermostat. Our system was older and was such a beast to remove and replace. They did amazing! They were so kind to my curious kids and were very respectful of our house and property. 10/10 would recommend them again.
Nathan Nielsen
Jan 27, 2026
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We got multiple quotes for a job and we ended up not going with them. Well that was a mistake. The other company did a horrible job and we were not impressed. Northstar came and take a look and ended up getting things fixed and working properly. Not only did they do a much better job but had a more qualified and professional staff. I won’t be going anywhere else.
Natalie Hendrickson
Jan 20, 2026
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I hired North Star to come out and assess my furnace and give me recommendations in order to get it running better than it was. I went with the required cleanings and one upgrade to get my furnace up to code. Daniel came out and did an amazing job! He took before and after pictures and videos so I could see the difference and then showed me everything when complete. He even educated me on some furnace maintenance tips, as my ex used to handle all of that. In addition, he was super accommodating when dealing with the painting crew I had in my home painting my house, which happened to fall on the same day. Thanks for the great work Daniel!
Jake Dalebout
Jan 04, 2026
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Daniel from North Star is punctual and professional communicating exactly what he was doing to help tune up my system. I highly recommend him!
B. Inouye
Dec 26, 2025
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Daniel and EJ have done a great job explaining all of our options for installing a whole house humidifier. I feel confident that they will do a great job getting a humidifier installed in our home. I have not felt pressured, but supported. Thanks guys!
Ralviee
Dec 21, 2025
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Daniel has been a great help during his visit, polite and professional, and id be happy to hire you guys again thanks to his assistance! A quick tune up and he was able to give pointers for keeping g my unit as good condition as possible
BosnianMamba
Dec 21, 2025
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Richard came out and installed my furnace. He was on time and his work was extremely clean and I would recommend this type of work from North Star to anybody in search for HVAC needs.
Mone Latu
Dec 15, 2025
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North Star Heating & Air Conditioning was great. Richard and his crew came out and diagnosed the issue with our heater. Richard explained what was wrong and exactly what they would do to fix it. He’s knowledgeable, kind, and took the time to explain everything in a way we could understand.
I’d definitely recommend Richard and the North Star team for any HVAC repairs. Thanks again, we’ll be using you all in the future!
I’d definitely recommend Richard and the North Star team for any HVAC repairs. Thanks again, we’ll be using you all in the future!
Daiven Chawan
Dec 15, 2025
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Furnace install this morning was great. Ricky and his team were very professional. Crew showed up on time and finished the job quickly and thoroughly.
Imran Kukolj
Dec 10, 2025
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Richard did an amazing job on duct cleaning. Came in got the job done quick and left no mess. Good job to him and North star would recommend again!!
Julia Smith
Dec 04, 2025
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Ed and Cap showed up this morning to fix my appliance and they were amazing! With exceptional customer service, patience in answering my questions, and quick efficiency, I now have a fully operational dryer again! They were up in the attic having to clear a blockage and it got a bit messy down below but the cleaned up everything and we’re so kind. Thank you!!!
MeLinda Dennis
Aug 02, 2025
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Dylan from North Star Heating & Air was a complete professional young man. He was courteous and explained everything he did. He even made a follow up to make sure my AC was working well. I will certainly use this company again.
David Sedano
Jul 23, 2025
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Dylan was fantastic. We've had a few issues with our heating and he worked through it until finally finding a solution and being very insightful as to what's been going on. He was also over this summer to help out with our AC and he kills it every time. 10/10
Alison Vuijsters
Jun 24, 2025
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We had our 2 HVAC systems and Humidifier check up. There was a smell coming from the humidifier and they were able to make recommendations and fix on the spot. Dylan was our technician. Very polite, personable and thorough with his work. I highly recommend North Star and specifically Dylan as your technician.
Monica Golson
Aug 11, 2024
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We have had Ben come out to our house a few times now, he has been very friendly and informative. Always in a great mood, always gets our stuff working. When he leaves, he assures us that if there’s any other problems that he will be back to fix it. Great customer service.
Eric Marsing
May 11, 2024
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I called north star heating and air, it was easy to set up an appointment, Daniel was our service professional, he was just that! Daniel was great, diagnosed the problem ordered the part and replaced it. Also cleaned out the dusty 12 year old furnace so it looks brand new! Will be using them from now on!
Jon-Thomas Smith
Aug 29, 2023
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Wow! I cannot be more pleased with North Star Heating and Air Conditioning, nor with Daniel, the tech they sent.
We had an issue with our furnace not turning on or staying on to heat our house, so we found North Star Heating and Air Conditioning online. I called this morning, left a brief message and had a response with a tech sent the same day.
Angela was very professional over the phone and the tech the sent was respectful and very professional. Daniel Ortega is the tech's name and he had the problem resolved in the first 5 to 10 minutes he was here. He talked about through the issue and had it running properly within minutes.
I could not have been more happy that it was only a minor issue with a quick fix. Daniel stayed for a little while, to make sure the system continued to run. A very pleasant and professional person to chat with while we waited for the furnace to do it's thing.
I, we, definitely would recommend North Star Heating and Air Conditioning for your home. Ask for Daniel O. Enjoy
We had an issue with our furnace not turning on or staying on to heat our house, so we found North Star Heating and Air Conditioning online. I called this morning, left a brief message and had a response with a tech sent the same day.
Angela was very professional over the phone and the tech the sent was respectful and very professional. Daniel Ortega is the tech's name and he had the problem resolved in the first 5 to 10 minutes he was here. He talked about through the issue and had it running properly within minutes.
I could not have been more happy that it was only a minor issue with a quick fix. Daniel stayed for a little while, to make sure the system continued to run. A very pleasant and professional person to chat with while we waited for the furnace to do it's thing.
I, we, definitely would recommend North Star Heating and Air Conditioning for your home. Ask for Daniel O. Enjoy