Business Details
50+ Years
experience
Your Trusted Partner for Home Repair Solutions
Founded in 1967 by two brothers committed to appliance repairs, our family-owned business has grown across generations while maintaining core values of integrity and service. We specialize in HVAC, plumbing, electrical, and appliance repairs, prioritizing upfront pricing and transparent communication. Our team of over 45 local employees serves the Triad area with Christian principles guiding every interaction.We offer comprehensive maintenance contracts and financing options to meet diverse customer needs. With decades of experience, we combine technical expertise with a personalized approach to ensure lasting solutions for residential clients.
Services
HVAC Repair
Plumbing Services
Electrical Repairs
Appliance Repair
Maintenance Contracts
Details
- Year established: 1967
Highlights and features
- We offer 57+ years of combined family expertise in home repair services
- Our team includes certified HVAC, plumbing, and electrical technicians
- We guarantee upfront pricing with no hidden fees
- We operate with Christian principles of honesty and integrity
- We serve the Triad area with local knowledge and personalized service
What people say
Upfront pricing
Professional technicians
Quick response
Family-owned service
Transparent communication
Services
HVAC Repair
We provide comprehensive HVAC repair services for residential properties. Our certified technicians service all major brands of heating and air conditioning equipment, including air conditioners, heat pumps, furnaces, and mini-split systems. With upfront pricing and experienced professionals, we ensure year-round comfort through reliable repairs and installations.
Plumbing Services
Our plumbing services address residential water-related issues including drain lines, water heaters, pipes, and fixtures. Technicians handle repairs for sinks, toilets, showers, and water filtration systems. We offer transparent pricing and prioritize long-term solutions to maintain proper water flow and prevent future problems in Winston-Salem homes.
Electrical Repairs
We diagnose and fix electrical issues including wiring problems, outlet replacements, and breaker box maintenance. Our licensed electricians handle lighting installations, ceiling fans, and appliance wiring with safety-focused solutions. Transparent pricing ensures customers understand costs before work begins for all residential electrical needs.
Appliance Repair
We repair all major household appliances regardless of brand or purchase location. Services cover refrigerators, ovens, washers, dryers, and specialty equipment. Our technicians service over 20 appliance brands including KitchenAid, Samsung, and Whirlpool while maintaining upfront pricing for every repair job.
Maintenance Contracts
Our Comfort Club Program offers preventive maintenance for HVAC systems, plumbing, and electrical components. Regular inspections help identify potential issues before they become emergencies. These service plans extend equipment lifespan while providing priority scheduling and cost savings for Winston-Salem homeowners.
People
Jacob Vaughn
General Manager
Overseeing daily operations with 15+ years of experience in home service management. Committed to maintaining family values while ensuring efficient service delivery across all departments.
Alisha Stephens
Customer Service Manager
Manages client relations with a focus on clear communication and satisfaction guarantees. Brings 10 years of customer service expertise to ensure positive experiences from first contact through service completion.
Ken Cooper
Dispatch/Sales Manager
Coordinates technician scheduling and service estimates with 20+ years in home repair logistics. Ensures timely responses and accurate pricing for all customer service requests.
Todd Neal
Installation Manager
Leads installation projects with specialized HVAC and plumbing knowledge. Maintains quality standards for new system setups while mentoring junior technicians in proper installation techniques.
Whitney Sincavage
Parts Manager
Manages inventory and parts procurement with 12 years in supply chain operations. Ensures quick access to essential components for efficient repairs across all service departments.
Questions
What areas do you service?
We serve the entire Triad area including Winston-Salem, High Point, Greensboro, Kernersville, and Burlington.
Do you offer financing options?
Yes, we provide multiple financing plans to accommodate different budgets for HVAC, plumbing, and electrical repairs.
Are your technicians certified?
All our technicians are certified in HVAC, plumbing, or electrical work with ongoing training for industry standards.
What emergency services do you offer?
We handle urgent repairs during regular business hours but don't provide after-hours emergency services.
Do you work with home warranties?
Yes, we coordinate with all major home warranty providers to facilitate covered repairs for our customers.
What payment methods do you accept?
We accept cash, checks, and major credit cards for completed service work at time of service.
